The Fixers - When and How to Use Auto Attendants

by Derek Coté

The Fixers is a 90-second video series that addresses simple, yet common, oversights in setting up your VoIP system. With the proper optimizations in place, VoIP systems are highly capable of boosting productivity, and enhancing a customer’s experience with your company and your brand.

Here we explore when and How to use an Auto Attendant versus a Ring Group. Auto Attendant is a VoIP feature that automatically answers incoming calls with a pre-recorded greeting message offering different menu options. A Ring Group, on the other hand, rings multiple phones (simultaneously, in succession, or cascading) when an extension is dialed. Both features can be configured according the needs and desires of each individual business.

At Ringfree, we help all kinds of businesses, large and small, communicate effectively with their customers every single day.

Learn how switching to a hosted VoIP solution can boost productivity and customer experience.