How to Choose the Right Business Phone Provider
You need a reliable VoIP phone system because it isn’t just about making and receiving calls. A reliable phone system is a way to connect
How Healthcare Providers Are Simplifying Patient Calls Without Compromising Compliance
Efficient communication in any sector is more than just important in today’s date, especially in the healthcare sector. This is because accurate and timely communication
Why Nonprofits Are Switching to Cloud Phone Systems to Save Time and Budget
Each and every minute and dollar counts in the world of nonprofits. When money is tight and teams are already overworked, speed is the most
How Small Teams Are Using RingFree to Sound Like Large Enterprises
The business world is getting more competitive day by day. For small businesses, surviving the competition often gets tough and they struggle to project the
5 Phone Features Every Service-Based Business Should Be Using
In today’s fast-paced business world, a reliable phone system for service-based businesses isn’t only about making and receiving calls. It’s also about boosting productivity, improving
Listen, Whisper, Barge: Supervising Your Agents Without Micromanaging
Micromanaging in the traditional way (such as hovering over agents or writing out every response) can lower morale and make problems take longer to solve.
What Your Call Center Metrics Are Telling You (And What You Might Be Missing)
Data is the lifeblood of call centers. Every call, hold time, and customer interaction is tracked, measured and then analyzed. Additionally, you track how many
How VoIP Can Help Remote Teams Communicate Like They’re in the Same Office
The way we work has transformed drastically over the past few years. Remote and hybrid models have set new work standards. In fact, studies show
Why Your Business Phone System Is Costing You More Than You Think
Your business phone system is the most important part of how you talk to customers. But what if it’s secretly using up your resources? Most
Which Business Phone System Is Best?
A business counts on its phone system to keep employees connected and to serve customers. Most workplaces now have an operational need to enable staff to work from home.
