The Switchboard
The Fixers – Caller UX
The Fixers – Optimizing User Experience by Derek Coté “The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.” – Nielsen
The Fixers – Setting Caller Expectations
The Fixers – Setting Caller Expectations by Derek Coté “Please continue to hold. Your call is very important to us.” Are you kidding me? When will my call be answered? Should I
The Fixers – Rolling Calls to Voicemail
The Fixers – Rolling Calls to Voicemail by Derek Coté A couple years ago, I was selling my house and called a realtor that came highly recommended to me. I was greeted
This is Ringfree
This Is Ringfree. by Derek Coté We are a team of problem solvers living right here in Hendersonville, NC. But we do a heck of a lot more than design killer VoIP
The Fixers – When and How to Use Auto Attendant
The Fixers – When and How to Use Auto Attendants by Derek Coté The Fixers is a 90-second video series that addresses simple, yet common, oversights in setting up your VoIP
Variable Rates of Connection
Variable Rates of Connection by Derek Coté Thoreau understood that the path to a greater understanding of our life on earth is through an understanding of the natural world around us
Customer Spotlight: Posana
Customer Spotlight: Posana Pack Square, the heart of downtown Asheville, N.C., has a long history of being the social, economic and political hub of Western North Carolina. The suburbanization of the
Case Study: TechCare360
Case Study: TechCare 360 Case Study: Samuel Ingram Visalia, California techcare-360.com https://youtu.be/o4BKfdgpxoo TechCare360 was founded by Samuel and Rachel Ingram, in 2013, as Ingram IT Solutions. They are located in California’s San
California Road Trip 2017
California Road Trip 2017 “If you’re not growing, you’re dying.” While this may be true to some (depending on how you define growth), it is important to remember that growth comes in
Introducing: The Switchboard
Introducing: The Switchboard Welcome to The Switchboard, the brand new and improved Ringfree Blog. In 2017, Ringfree experienced a lot of growth and development–so much has happened. After moving our offices into